If you see the message "This website is currently blocked", your website has been taken offline. Your content is safe and nothing has been deleted. This article explains why it happens and what you can do to get your website back.
In this article:
You have an unpaid invoice
This is the most common reason. If a subscription invoice is not paid by its due date, your website is taken offline automatically until the invoice is paid.
While your website is offline, you can't open the editor, so you can't reach your invoices there. To pay:
- Open the latest payment reminder email from Jimdo.
- Click the payment link in the email.
- Pay the open invoice.
Your website and mailbox come back automatically within 48 hours after the payment.
Your payment failed? Your website stays offline until a payment goes through. Try again, if possible with a different payment method.
You paid by bank transfer to old bank details? If you used the details of our former payment provider, please pay again using the current details in the payment link. Your earlier payment is usually refunded automatically. If it isn't, contact Worldline.
You can't find the payment email? Check your spam folder and search your inbox for "Jimdo". If you still can't find it, contact us and we'll send you a new payment link.
Your invoice was handed to a collection agency
If an invoice stays unpaid after several reminders, we hand it over to one of our collection partners: PAIR Finance or Debtist. From that moment, the invoice must be paid to the agency, not to Jimdo. A payment through the Jimdo payment link is no longer possible.
You may not know yet that your invoice has been handed over. To find out which agency has it:
- Search your inbox and spam folder for "PAIR Finance" or "Debtist". The agency contacts you by email or letter.
- Note the reference number in their message. You'll need it to pay.
- Pay using the details in their message.
Once you have fully settled the claim with the agency, your website and mailbox come back automatically within 48 hours.
Can't find any message from an agency? Contact us and we'll tell you which agency has your invoice and your reference number.
You paid, but your website is still offline
After a payment, your website comes back automatically within 48 hours. This also applies after you settle a claim with PAIR Finance or Debtist.
If more than 48 hours have passed:
- Check status.jimdo.com to make sure there is no outage.
- If everything is working, contact us and send your proof of payment.
Your website was blocked for breaking our Terms
We can take a website offline if it breaks our Terms and Conditions or Community Standards. Contact us with your website address and we'll explain what happened and what you can do.
Your free website was blocked or deactivated
Free websites can go offline for other reasons:
- Automatic spam protection: our systems take free websites offline if they look like spam. If your website is genuine, contact us with your website address and we'll check it.
- Inactivity: according to our Terms, we can deactivate and delete free websites if nobody logs in to the account for 180 days. This only affects websites that have only ever used a free plan. If your website was deactivated but not deleted yet, contact us with your website address. We'll check it and can reactivate it. A website that has already been deleted can't be restored.
A website that isn't linked to a Jimdo account can also be taken offline. Contact us with the website address and the email address you used to create it.
Your external domain is suspended
Domains bought through Jimdo renew automatically with your subscription and don't expire separately.
If you use a domain from another provider, that provider can suspend it, for example because of unpaid fees or a policy issue. Your Jimdo website then can't be reached through that domain. Log in to your domain provider's account, check their emails for the reason and fix it there, or contact their support.
When to contact us, and what to include
Most of the cases above you can solve yourself. Please contact us only if:
- you've paid all invoices and your website is still offline after 48 hours
- you have an older unpaid invoice and can't find a payment link for it
- your website was blocked for breaking our Terms
- your free website was blocked or deactivated
So that we can help you in one go, please include:
- the email address you use to log in
- your website address
- what the page shows, ideally as a screenshot
- for payment questions: the date, amount and payment method of your payment