Not receiving an email from Jimdo? This guide helps you identify which type of email is missing and shows you what steps to take to fix the issue, whether it is a system email or an email sent to your domain address.
Not receiving a Jimdo system email
Jimdo sends different types of emails, including system emails such as password resets and contact form notifications, as well as emails managed through your Jimdo domain. The fix depends on which type of email is missing. Use the sections below to find the right guide.
Jimdo system emails are sent automatically by Jimdo. They include:
- Password reset and account verification emails
- Invoice and billing emails
- Contact form notifications, which are messages sent by visitors through the contact form on your website
- Other account-related notifications
Follow the step-by-step troubleshooting guide: Not receiving system emails like password reset or verification emails?
Common fixes in that guide include:
- Checking your spam, junk, and promotions folders
- Adding no-reply@jimdo.de to your whitelist or contacts
- Whitelisting Jimdo's outgoing mail servers (198.2.133.131 and 198.2.133.132)
- Checking that the email address on your account is correct and still active
Not receiving emails sent to your Jimdo domain email address
If someone sent you an email to an address at your own domain (for example, yourname@example.com) and it did not arrive, the cause is usually a configuration or deliverability issue with your mailbox setup.
Try these guides based on your setup:
If you use Jimdo Webmail:
- How do I turn on the spam filter for my email account?
- How do I create a safelist for my Webmail email account?
- Why do emails suddenly disappear?
If you use an external email client (Outlook, Apple Mail, etc.):
If you use Google Workspace or Microsoft 365 with your Jimdo domain:
If you are using an external provider such as Google Workspace or Microsoft 365, please contact the support team of that provider directly, as Jimdo does not have access to these systems.
Still not sure? Contact Jimdo Support and describe which email is missing and what you have already tried.