If emails are missing from your inbox, there can be several reasons. In most cases, this is not due to a technical error but rather to a setting in an email program or in webmail. Here you will find the most common reasons and what you should check.
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POP3 account deletes emails after retrieval
If you have set up your email account as POP3 in an email program on your computer or smartphone, emails are often deleted from the server when they are retrieved.
This means: The email is downloaded into your program and at the same time removed from the server. In webmail, it is no longer visible afterwards.
Check in your email program:
- Whether your account is set up as POP3
- Whether the option
Delete messages from server after retrievalis enabled
IMAP with automatic deletion rule
Even with an IMAP account, emails can be deleted automatically if a corresponding rule has been set up in the email program.
Examples:
- Emails older than 30 days are automatically deleted
- The trash folder is automatically emptied when closing the program
Check in the settings of your email program whether automatic deletion rules are enabled.
Incorrect sorting or inbox view
Sometimes the emails are not deleted but simply hidden.
For example, if your mailbox only shows Unread emails, messages will disappear from the list as soon as you open them.
Therefore, check:
- Whether a filter is active
- Whether the view is set to All emails
Filter rules automatically delete or move emails
In webmail or in your email program, rules may be set up that automatically:
- delete emails
- move them to other folders
- forward them
If such a rule is active, new emails may be processed immediately and will no longer be visible in your inbox.
In webmail, you can find the filter rules at the top right via the ☰ menu under Settings > Incoming Email > Filtering.
Manual deletion
In some cases, emails were accidentally deleted manually, for example