Your withdrawal policy and the withdrawal button: what you need to update

What you need to update in your withdrawal policy

You need to update your withdrawal policy to include a reference to the new digital withdrawal function. This means your text should clearly state that customers can submit their withdrawal using the button on your website. The exact wording depends on your country and legal requirements. If you are unsure, consult a legal advisor.

Options to keep your legal texts up to date

Trusted Shops Abmahnschutz Basic

• Go to https://www.trustedshops.de
• Create an account
• Subscribe to Abmahnschutz Basic or a higher plan
• Follow the setup instructions to add the texts to your website

Note: This is a paid service provided by Trusted Shops, not Jimdo.

Jimdo templates

• You can use Jimdo templates as a starting point
• You must update the texts yourself
• You need to ensure all legal texts match your own countries legal requirements
• You are responsible for making sure the content is legally correct.

Legal advisor

• Get custom legal texts tailored to your business
• Recommended for complex or international setups

Checklist before the deadline

Before 19 June 2026, make sure you:

• Verify legal requirements
  Check if your website needs a withdrawal or cancellation option.
• Check the footer setting
  Make sure the toggle for the withdrawal button is turned on if required.
  The button is only visible when the toggle is active.
• Adjust if needed
  Turn the toggle on or off depending on your case.
• Subscriptions
  If you offer subscriptions, ensure cancellation options are available.
• Test your website
  Open your site in a private browser and check if everything is visible and working correctly.

Withdrawal button vs cancellation button

These two features are different:

Cancellation button

• Ends an ongoing contract
• Example: canceling a subscription

Withdrawal button

• Reverses a contract completely
• Example: withdrawing from a recent purchase

Frequently asked questions