From 8 June 2026, Jimdo automatically enables the withdrawal button on EU websites. This allows your customers to withdraw from a contract directly on your site. In this article, you will learn how the feature works, when it applies to your business, and what to do when a withdrawal is submitted.
What is included when the withdrawal button is active
When the withdrawal button is enabled, the following elements are added to your website:
- A clearly labeled footer button Withdraw contract, visible on every page and adapted to your website language
- A Jimdo hosted form where customers submit their withdrawal in two steps
- A confirmation email sent to the customer
-
An automatic notification email sent to you when a withdrawal is submitted. The system uses the Email you have stored under Menu > Store > Settings > Your Store Information.
Make sure this Email is correct, as all withdrawal notifications will be sent there.
Do you need to use it
The withdrawal button is required if you conclude contracts with consumers in the EU via your website.
This includes:
- Online shops selling products such as goods, art, or food
- Service providers offering online bookings like coaching or photography
- Sellers of digital products such as e books, courses, or subscriptions
There is no exception for small businesses.
You may not need the button if:
- You sell exclusively to businesses
- Your website is for information only
- Your products or services are excluded from the right of withdrawal
If you are based outside the EU but sell to EU customers, the requirement still applies.
How to enable or disable the withdrawal button
From 8 June 2026:
- EU websites have the button enabled automatically
- Non EU websites have it disabled by default
Jimdo determines this based on your account country.
You only need to take action if:
- You sell to EU customers from a non EU website
- You are certain the law does not apply to your business
To change the setting:
- Go to Menu → Settings → General → Footer in your website editor
- Find the withdrawal button option
- Turn it on or off
Note: Disabling the button on an EU website is your responsibility. If unsure, consult a legal advisor.
When it is appropriate to disable the button
You may not need the button if:
- You sell only to businesses
- All your products are excluded from withdrawal rights (for example: personalised items like custom-printed T-shirts or engraved jewellery, perishable goods like fresh food or flowers, sealed hygiene products once opened such as cosmetics or underwear, digital content like downloads or online courses after access has started, or event tickets and hotel bookings)
- Your website does not conclude contracts
Important: If the button is required but disabled, the withdrawal period can extend up to 12 months and you may face legal penalties or fines for non-compliance.
What happens when a consumer submits a withdrawal
The process works as follows:
- The customer clicks the footer button and fills in the form
- They confirm the request in a second step
- The customer receives a confirmation email
- You receive a notification email with all details
Important: For a detailed step by step guide on what to do next, see What to do after a buyer submits a withdrawal.
Important: Jimdo does not store these requests. Keep the notification emails as your record.
What you need to do when a withdrawal arrives
When you receive a notification:
- Check if the right of withdrawal applies
- Verify the timeframe and order
If valid:
- Process the refund within 14 days
- Handle returns if needed
If not valid:
- Reply to the customer and explain why
Jimdo does not handle withdrawals for you.
Does this replace your withdrawal policy
No. You still need a withdrawal policy.
- The policy explains the right
- The button enables the action
Your policy should include a reference to the withdrawal button.
Withdrawal page for Bookings
If you use Bookings, you also need a page with your withdrawal text. Your booking confirmation emails and the booking checkout link to this page. You choose it under Menu > Settings > General > Legal pages.
If you use the Store, you can choose the withdrawal page of your Store. If you do, make sure to update the page so that it also includes the relevant withdrawal information for Bookings. Otherwise, create a normal page with your withdrawal text and choose it in Legal pages.
For details, see How do I set up my legal pages for Bookings?
What happens if you do not comply
Possible consequences include:
- Legal warnings
- Fines depending on the country
- Extended withdrawal periods
- Loss of customer trust
Pricing
The withdrawal button is included for all Jimdo Creator users at no additional cost.
What Jimdo does not do
Jimdo does not:
- Process withdrawals or refunds
- Store requests in any way
- Enable or disable the feature for you
- Provide legal advice
- Customize the form in the current version
Frequently asked questions
Why is the button enabled automatically?
It depends on your account country. EU websites have it enabled by default.
Can Jimdo change the setting for me?
No. You must change it yourself in Footer Settings.
I cannot find the order from a request?
Ask the customer for clarification.
Is there a dashboard for requests?
No. Requests are sent via email only.
What about spam submissions?
The form includes protection and filters most spam.
I closed the notification by mistake?
You can always access the setting in Footer Settings.
What if the button is not visible on your site
The withdrawal button uses a default styling designed to match most templates, but it may not perfectly fit every individual website design. Custom changes may affect its visibility.
To check:
- Open your website in a private browser window
- Scroll to the footer
- Look for Withdraw contract
If it is missing or hard to see, check your custom CSS settings.
For detailed instructions, see Check and fix the visibility of the withdrawal button on custom sites .
Note: Styling changes are your responsibility if you use custom code.