Your Jimdo email is being upgraded: everything you need to know

We're upgrading Jimdo email to Jimdo Mail, a new, more user-friendly system. Your email address stays exactly the same, and your emails move across automatically. This article explains what's happening, what you might want to prepare, and what to expect.

If you've received an email from us about JimdoMail: that's the same upgrade. JimdoMail is now called Jimdo Mail.

Important: If you have contacts, calendar entries, tasks or notes saved directly in your current webmail, save them before the upgrade. They aren't transferred automatically. You'll find the steps under What do I need to do before the upgrade?

What is happening and why

We're moving Jimdo email to a more modern platform. It brings better reliability, a user-friendly webmail and stronger security.

The new Jimdo Mail webmail with the inbox open

The upgrade happens on our side and your mailbox is moved for you. In most cases, you don't need to change anything.

Is your domain registered with another provider? Depending on how your domain is connected to Jimdo, you may need to update your domain settings yourself. Please don't change anything before we email you. Find out whether this applies to you

How to recognize the official upgrade email

  • All our emails about the upgrade come from an address ending in @jimdo.com.
  • We will never ask for your current email password or payment details, and we never ask you to "confirm your account" via a link.
  • You don't need to click anything in the email to keep your mailbox. Everything you need to do can be reached by logging in at jimdo.com directly.
  • Unsure about an email? Don't click any links and check our guide: How do I recognize a fake or scam email (phishing)

What stays the same

  • Your email address: Unchanged, nobody needs to update anything to reach you.
  • Your emails: All messages are moved across automatically.
  • Your aliases and forwarding rules: Carried over.

Adding or removing mailboxes after the upgrade

For a short time after the upgrade, you can't add new mailboxes or remove existing ones. This also applies to buying an additional email add-on. We're working on it, and these options will be available in the next few weeks.

Your existing mailboxes aren't affected and work as usual.

When will my mailbox be upgraded?

We're upgrading mailboxes in stages over the coming months, so don't worry if someone you know receives their notice before you do.

We'll email you in advance, and again shortly before your upgrade. Instead of an exact date, we let you know the days in which your upgrade will happen.

During the upgrade, there's a brief period where you can't send or receive emails. Incoming emails aren't lost, they're delivered to your new mailbox afterwards.

Note: You never need to request the upgrade or pick a date. We take care of the scheduling and let you know in good time.

What happens during the switch

  • Your mailbox is unavailable for a short time while we move it. This takes between 10 minutes and 2 hours, depending on the size of your mailbox.
  • You won't lose any emails. Messages that arrive during the switch are held and delivered to your new inbox afterwards. It can take a couple of hours until everything is fully synced.
  • Your sending limit stays the same: up to 250 emails per day per mailbox.
  • You'll always know when it's your turn: we email you about 3 to 4 weeks before your upgrade, and again 1 to 2 days before it starts. If you haven't received an email from us, your mailbox isn't scheduled yet.

What do I need to do before the upgrade?

Contacts, calendar entries, tasks and notes saved in your current Jimdo webmail are not transferred automatically to Jimdo Mail. If you want to keep them, save them before your upgrade date:

Contacts stored in other apps or services, such as Outlook, aren't affected by the upgrade.

Your emails are transferred automatically, so you don't need to back them up for the upgrade. If you'd still like your own copy on your computer, you can create one before the upgrade: How do I save my emails on my computer?

Setting your new password after the upgrade

After your mailbox has moved, you need to create a new password for your mailbox before you can access your emails. This is a one-time security step. You don't need your old mailbox password and you don't need to request a password reset.

To create your new password:

  1. Log in to your Jimdo account and choose the website your email address belongs to.
  2. Click Edit to enter your Jimdo Creator website's edit mode.
  3. Go to Menu > Domains & Emails > Email Accounts.
  4. Click Change password next to your email address.
  5. Enter your new password and confirm it.
  6. Click Change Password.
  7. Go to inbox.jimdo.com and log in with your full email address and your new password.

Please note that your webmail address changes from webmail.jimdo.com to inbox.jimdo.com.

Forgot your new password later? Change or reset your Jimdo Mail password

Note: When we reset your password as part of the upgrade, the email app on your phone may show a security notification asking whether it was really you who changed the password. This is expected and part of the upgrade. You don't need to take any action or reset anything.

Important: We will never ask you for your current password by email. If an email asks you to "confirm" your old password, don't enter it.

Tip: Your new mailbox supports optional two-factor authentication for extra security. Set up two-factor authentication for your Jimdo Mail mailbox

If you use an email program (Outlook, Apple Mail, Thunderbird)

If you read your emails in a program on your computer or phone, you need to update the server settings once after the upgrade. You'll find the settings and instructions here: Setting up your Jimdo Mail account in an email program

Your storage

After the upgrade, your Jimdo Mail mailbox comes with 25 GB of storage, giving you plenty of space for your emails and attachments. You can check your storage usage in the new Jimdo Mail webmail.

Mailbox full before your upgrade?

  • After the upgrade your mailbox has 25 GB. Until then, the old storage limit still applies and we can't increase it.
  • To free up space now: delete emails with large attachments, then empty the Trash folder. Step by step: How can I empty my full email inbox
  • Freed-up space can take a little while to show, deleted emails are kept briefly for recovery.
  • If your mailbox stays full, new emails can't be delivered until your upgrade. We're upgrading all mailboxes as quickly as we can.