If an appointment needs to move to a different date or time, you can reschedule it directly from the Bookings app. Your customer will automatically receive an email notification as soon as you confirm the change.
What you need
Rescheduling requires Bookings Essentials. If you only have Bookings Lite, you will see an upgrade prompt instead of the reschedule option.
How to reschedule an appointment
- Log in to your Jimdo account and choose the desired website.
- Click on Bookings in the left menu, then choose Schedule.
- Click on the appointment you want to reschedule.
- In the details panel, click the ⋮ (More) button in the bottom right.
- Select Reschedule.
- Choose a new date and start time.
- Confirm the change.
The end time is set automatically based on the original appointment duration and cannot be changed.
What happens after you reschedule
As soon as you confirm the reschedule, your customer receives an automated notification email with the updated appointment details. No additional steps are needed on your side.
The notification email is sent automatically. You do not need to contact your customer manually.
The email content cannot be customised.
When rescheduling is not possible
There are a few situations where the Reschedule option may not be available:
- The new time slot is in the past. You cannot reschedule an appointment to a time that has already passed.
- The new time slot overlaps with another appointment. You will need to choose a different time.
- You are on the Lite plan. An upgrade prompt appears instead of the reschedule form.
Frequently asked questions
Will my customer be notified when I reschedule?
Yes. As soon as you confirm the reschedule, your customer automatically receives a notification email with the updated date and time. You do not need to contact them separately. In case the new date doesn’t suit them, they have the option to cancel the appointment.
Can my customer reschedule their own appointment?
No. Rescheduling can only be done by the site owner from the Bookings app. Customers do not have the option to reschedule their appointments themselves.
Why don't I see the Reschedule option?
There are a few possible reasons:
- You only have Bookings Lite. Rescheduling is only available with Bookings Essentials. You will see an upgrade prompt instead.
- The reschedule deadline for that appointment has passed.
Can I change the duration of the appointment when I reschedule?
No. The end time is calculated automatically based on the original appointment duration. You can only change the start date and time when rescheduling.
Why can't I reschedule to a certain time slot?
Some time slots may not be selectable because they are in the past, overlap with another existing appointment, or fall outside your available booking hours. Choose a different date or time that is within your availability.
Do I need to upgrade to reschedule?
es, if you only have Bookings Lite. The Reschedule feature is only available with Bookings Essentials. When you try to reschedule with only Bookings Lite, you will see an upgrade prompt instead of the reschedule form.
Is rescheduling available in all countries?
Bookings is currently available in: Austria, Belgium, Croatia, Cyprus, Estonia, Finland, France, Germany, Greece, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, the Netherlands, Portugal, Slovakia, Slovenia, and Spain. If you are in a different country and would like access, please contact Jimdo Support.