Every time you are charged for a Jimdo plan or add-on, an invoice is created automatically. This article explains what information your invoice contains, why the charged amount may differ from the advertised plan price, and how to manage your billing details, including adding your VAT ID.
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Where to find your invoices
You can access and download your invoices directly in your Jimdo account:
- Log in to your Jimdo account and choose the desired website
- Click Edit Website to open the Creator editor
- Click Menu in the top left, then scroll down and click Invoices.
- Download your invoices as PDF files by clicking Invoice next to the relevant entry.
What’s on your invoice
Each Jimdo invoice includes the following details:
-
Billing period
The time range covered by the charge
Annual plans: 12 months or 24 months -
Plan or product description
The name of the plan or add-on, such as Creator Pro or Custom Domain -
Net amount
The price before tax is applied -
VAT / tax
The applicable tax based on your country of residence
EU business customers with a valid VAT ID may qualify for reverse charge -
Total amount
The final price including all taxes -
Invoice number
A unique reference number for the invoice. Always include this when contacting Jimdo Support
Why the amount may differ from your plan price
There are several reasons why your invoice total may not match the price you initially saw:
-
VAT is added on top
Prices shown on the Jimdo website may exclude tax. Your invoice includes the applicable VAT, which can increase the total. -
Mid-cycle upgrades (pro rata charges)
If you upgrade your plan during an active billing period, you are only charged for the remaining time at the new rate.
Example:
If you purchase an additional domain 60 days before your next renewal date, you are only charged for those remaining 60 days at the time of purchase. -
Currency conversion
If your billing currency differs from the displayed currency, exchange rate fluctuations may slightly change the final amount. -
Promotional discounts or vouchers
If you used a discount or promotion, your invoice reflects the reduced price only for the valid period. Once expired, the standard price applies.
How to add or update your VAT / tax ID
To include your VAT ID on future invoices:
- Log in to your Jimdo account and choose the desired website
- Click Edit Website
- Click Menu in the top left, then scroll to the bottom and click Subscription
- Go to Do you want to update your account information in your Jimdo Creator contract?
- Enter your VAT ID and save
Your VAT ID will appear on all future invoices.
Note:
Invoices that have already been issued cannot be updated retroactively.
Think there’s an error on your invoice?
Before contacting support, review the following:
- Check the billing period and product description
- Look for pro rata charges after an upgrade
- Verify whether VAT has been added
If the charge still seems incorrect, please contact Jimdo Support and have your invoice number ready.
Frequently asked questions
Why is my invoice higher than the plan price I signed up for?
This usually happens because:
- VAT or local taxes were added
- You upgraded mid cycle and were charged pro rata
- A promotion or discount has expired
I upgraded my plan — why did I get two charges?
When upgrading:
- You receive a pro rata charge for the remaining billing period
- At the next renewal, the full plan price is charged
This can result in two invoices close together. Both are correct.
Where can I find my invoice number?
Your invoice number is shown at the top of each invoice PDF.
To access it:
- Log in to your Jimdo account and choose the desired website
- Click Edit Website
- Click Menu in the top left, then scroll to the bottom and click Invoices
Can I add my VAT ID to an old invoice?
No. Existing invoices cannot be changed.
Your VAT ID will only appear on future invoices after you add it in your billing settings.
I don’t recognise a charge — what should I do?
- Check the billing period and product description
- Review the explanations in this article
If the charge still seems incorrect, please contact Jimdo Support and have your invoice number ready.
Why is my invoice in a different currency?
This can happen if:
- Your billing currency differs from your original setup
- A currency conversion was applied
If the difference seems unusually high, contact support with your invoice number.
Need more help?
If you still have questions, contact Jimdo Support and have your invoice number ready.