At Jimdo, logging in to your account is only possible using your stored email address and your password. In some cases, a third party may gain access to your account, for example if they obtained your password, without immediately changing or removing your email address.
In this article
When this article applies
This article is intended for situations where there are indications of unauthorized access to your Jimdo account. A compromised account usually means that someone else was able to log in using your password.
In many cases, login issues are caused by incorrect credentials or problems accessing your email account and are not related to a security incident.
Signs of suspicious activity
Only follow the steps in this article if you notice one or more of the following:
- Changes to your primary email address that you did not make
- Additional email addresses added without your consent
- Password changes you did not initiate
- Security alert emails from Jimdo about account changes
- Unwanted modifications to your website or account settings
Check your device for malware first
Before changing your password, make sure that the computer or device you are using is secure.
Run a full scan with an up to date antivirus or anti malware software and remove any detected threats before you continue.
Change your password immediately
If you suspect unauthorized access and are sure your computer is secure, the first step is to change your password immediately. Use the last known email address linked to your account to reset your password: Reset your password.
Detailed instructions are available here:
Emails for security warnings
We notify you by email whenever important changes are made to your user account. If you receive such a message without having made the change yourself, please take action immediately.
| Primary email address changed | Log in to your account to reverse the change. If this is not possible, contact support. |
| New email address added | Change your password and remove any unknown email addresses from your account settings. |
| Password changed | Reset your password again immediately to secure your account. |
Contacting support
Please contact our support team only if you no longer have access to your login email address, cannot reset your password, or see confirmed unauthorized changes that you cannot undo yourself.
To get in touch, see How do I contact Creator Support? for your contact options. For security reasons, please make sure to contact us from one of the following email addresses:
- Primary account email: The email address used to log in to your Jimdo account.
- Billing email address: The email address used to receive your subscription invoices.
Found a security vulnerability instead?
If you've discovered a potential security issue with Jimdo itself, for example a bug that could affect other websites or accounts, rather than unauthorized access to your own account, please report it to us via How do I contact Creator Support?.
FAQ
I cannot log in but I can reset my password. Is my account hacked?
Not necessarily. This often indicates a login or email access issue. Check carefully whether any account settings, email addresses, or website content were changed without your consent.
Can someone lock me out of my Jimdo account?
A third party cannot completely block access as long as you still control at least one email address linked to your account. However, they may be able to access your account temporarily if they know your password.
Why should I review the email addresses in my account?
Anyone with access to an email address listed in your account can request a password reset. Remove any email addresses you do not recognize to secure your account.