Connect an External Domain to Your Jimdo Website via Nameservers

This article explains how to connect an external domain to your Jimdo website using nameservers. By setting up your domain this way, you can keep your domain hosted with an external provider while still linking it to your Jimdo website.

Important notice: Old nameservers have been deactivated

The previous nameservers ns1.jimdo.com and ns2.jimdo.com were deactivated on January 7, 2026 and no longer work.

If your Jimdo site is currently not accessible, this is very likely because your domain is still pointing to the old nameservers. In this case, you must immediately switch to the new Jimdo nameservers.

What does this mean?

Your domain’s nameservers determine where requests for your website (and possibly emails) are sent. To make sure your domain works correctly again, the old nameservers must be replaced with the new ones. 

Please update your domain to the following nameservers:
ns13.jimdo.com
ns14.jimdo.com

Only after this change will your Jimdo site (and possibly your email services) be accessible again.

Add Your Domain to Jimdo

To ensure the redirection works smoothly, first, add your external domain to your domain settings in Jimdo:

  1. Log in to your Jimdo account and select the desired website.
  2. Click Edit Website to enter the editing mode of your Creator website.
  3. Go to Domains & Emails > Domains in the menu.
  4. Click on Add a new domain.
  5. Select Use an existing domain and enter the domain you want to connect.
  6. Click Add domain.

Redirect Your Domain via Nameservers

We recommend connecting your external domain via nameservers (DNS redirection) if you want to use your Creator website while keeping your domain hosted with an external provider.

Good to know:

  • Use nameserver connection if you want to set up an email account with Jimdo.
  • Do not use nameservers if you already have an email account with an external provider that you wish to continue using. In this case, we recommend using a CNAME redirection instead.

Update the Nameservers

  1. Log in to your provider's admin panel.
  2. Update the nameserver settings for your domain to the following:
    • ns13.jimdo.com
    • ns14.jimdo.com

After setting up the redirection, it may take up to 24 hours for your domain to be fully connected to your Jimdo website.

💡 Tip: If you’re having trouble setting up nameserver forwarding or need step-by-step guides for your domain provider, check out our article "Help with setting up a nameserver domain forwarding". You’ll find helpful troubleshooting tips and detailed guides for the most common providers.
Important:
If you’re having difficulties setting up your nameservers, check your domain provider’s Help Center for possible solutions or contact their support team directly. Please note that the Jimdo Support Team can’t provide support for external tools.

FAQ

Can I redirect a domain registered with Jimdo to an external website

No, this is not possible. Domains registered with Jimdo or transferred to Jimdo cannot be redirected to external websites.

These domains can only be used with a Jimdo website.

Can I configure custom DNS settings for my domain registered with Jimdo

No, custom DNS settings are not available for domains registered with Jimdo or transferred to Jimdo.

All DNS records are managed automatically by Jimdo and cannot be edited manually.

If you need custom DNS settings or want to point your domain to an external website, you should keep the domain with your provider and consider alternatives such as CNAME.

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