How do I contact Creator Support?

This article explains how to contact support for your Jimdo Creator website. You can get help directly through your website editor, find support if you cannot log in, contact us before becoming a Jimdo customer, or report a legal issue.

How do I contact Creator Support?

Note: The chat inside Jimdo Creator is open to everyone. Sending your question to our support team is only available on paid plans.

Is this the right Help Center for me?

This article is for Jimdo Creator websites.

If you're using Jimdo Website Builder instead, go to the Website Builder Support article.

Not sure which one you're using? See Which Jimdo product am I using?.

Contact support through your website

You can reach us directly from your website through the chat widget:

  1. Log in to your Jimdo account.
  2. Open your website in edit mode.
  3. Click Need Help? in the lower-right corner.
  4. Describe your question. Our chatbot will try to help.
  5. If that doesn't solve your issue, tell the bot that the answer didn't help.
  6. The bot will ask whether you'd like your case to be handed over to a human colleague.
  7. Confirm this to send a support ticket.

You can write to us in your own language.

I can't log in to contact you

If you can't log in to your Jimdo account, see How do I log in? for help with passwords and account access.

If you still can't access your account and need to contact us, you can reach out via this form. You'll be asked to verify your identity before submitting your question.

Not a Jimdo customer yet

If you don't have a Jimdo website yet and have a sales question or need help choosing the right plan, reach out via this form.

You'll be asked to verify your identity before submitting your question.

Have you come across a Jimdo website that's inappropriate, illegal, offensive, or violates our terms and conditions?

Report it to us through this form.

I have questions about the app

If you have questions about the Jimdo Creator app or need help using it, you can contact our support team directly through the app. Open the menu on the left hand side, click the gear icon, and select Contact Support to send us your question.

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